RPU Warns Of Utility Scams
Rochester Public Utilities has heard from customers that scam calls are being made to some RPU customers. RPU staff has collected information regarding the scam from customers to share with all RPU customers and the Rochester community.
The Scam- The caller says that they are a representative from your utility company and that you are past due. They say that if payment isn’t paid over the phone, then you will be disconnected. Be aware though, that sophisticated technology and newer phone systems make it look like they are calling from RPU’s customer service phone number (507.280.1500).
Payment Method Requested- The caller usually will require you to purchase a pre-paid debit card and to provide the number of the card over the phone. Sometimes a credit card over the phone will be requested. Payments from a pre-paid debit card cannot be reversed.
Identifying a Scam- RPU will never request bank or secure personal information from you over the phone unless you ask to discuss your account. The RPU representative will then ask for information to identify who you are.
What to do if you receive a scam call-
- If someone calls threatening to cut off your power if you don’t pay, hang up.
- Call RPU at 507.280.1500 to report the scam.
- Never give personal or financial information to an unknown caller.
- Remember that RPU will never use threatening language or make forceful demands for payment.
If you ever feel pressured or feel that something is not right, hang up and call RPU directly at 507.280.1500.