Owner of Popular Rochester Restaurant Claps Back at Condescending Customer
The ugly side of a job...unfortunately, a server in Rochester, Minnesota experienced a horrible conversation at work on Saturday night at The Tap House. And the owner did a little clapping back to the condescending customer that put their employee down with their words.
Owner of The Tap House in Rochester, Minnesota Clap-Backs at Condescending Customer
Not everyone will agree with the owner of The Tap House but personally, I am standing up and applauding. We all probably have an ugly story to our jobs but most of us don't share details of what we go through publicly. But as the owner of The Tap House said, "Sharing is Caring" and hopefully the words shared on Facebook will remind people to be kind wherever they are.
They say, “Sharing is Caring”, and I care too much not to share…
Please tell me…What makes a job honorable? Is it the pay? Is it the education that it took to get that job? Is it the years it took to obtain it? Who decides if it’s honorable? Is it anyone else job to tell you if your job is honorable or not?
Who sets the standards? Does society make the rules?
We had a server last night who was challenged by a guest about his choice to be a server. The server and the guest did not know each other. The guest wanted to know why he would choose to be a server if he had a college degree. What were his real goals? He even offered to counsel him. Why would the guest and his group think it ok to ask the server this? As if being a server is not an honorable job. These comments and questions were telling the server that he was not good enough. You could see the servers demeanor change immediately. This was hurtful. When I heard about this, I was heartbroken.
As an employer, you spend a big chunk of your time building people up. You teach them skills, try to build confidence, and make them feel part of a team. You ask for their input and feedback. You make them feel like they have value and worth. You check in on them. You want to make sure they love their job, because happy employees make owners look good. We can’t do this without them. Last night, a 3 minute conversation, took a little of that away from us.
Is serving not an honorable job? Is it the idea of “serving people” not honorable? It is..and it should feel that way! The love for serving~ The love for the guest~ The love for the community that comes with it. That’s honorable!
Our business may be a stepping stone for some and a landing pad for others and we are ok with that! Our 2 locations are full of college and masters degrees. These servers/bartenders pick their hours/days, easily get time off, mostly work part-time and can make 6 figures a year. We also have single moms with no degree, supporting their kids on their own. That’s the definition of honorable, if you ask me.
As much as I wanted to, I couldn’t take this encounter away last night. I couldn’t un-do it or make it go away. It’s shocking to me that we can’t simply value happy people. This guest did not ask if the server was happy. Isn’t that most important? Can a happy person be happy without an expensive and extensive resume? How about this for a resume…Honest, Loyal, Driven, Respectful, Humble, Courageous, Generous, Kind and FULL OF INTEGRITY & CLASS.
Imagine if someone devalued your child. That’s how I felt last night. Natalie and I are so proud of each of our staff. They all bring something different to the table. They bring an undeniable synergy to our business just by walking into work. They make me laugh all day, every day and make coming to work something to look forward to! We all learn from others, and our staff has taught us so much. Is serving honorable? Id love for someone to explain to me how its not!!
Who has the best customer service in Rochester?
When you can be anything in this world, be kind, so let's do that! Let me know over on my Facebook page - Jessica On The Radio - or via e-mail to firstname.lastname@example.org who has the best customer service in Rochester!
I asked this question a few years ago and got a ton of amazing answers. Some of those even helped someone get a promotion! You can take a look at those below.